FAQ
1. General Information
Q: What exactly is a Gift Card Book? A: A Gift Card Book is a creative and meaningful way to present gift cards. Instead of just handing over a plain card, our spiral-bound books allow you to combine gift cards with heartfelt messages and fun illustrations, turning a simple gift into a memorable experience.
Q: Do the gift cards come included with the book? A: No, the gift cards shown in the images are for display purposes only. We sell the book itself. You can purchase gift cards from your recipient's favorite stores (like Amazon, Starbucks, Target, etc.) and place them into the designated slots within our book.
Q: What size are the gift card slots? A: Our books are designed to fit standard-sized gift cards (credit card size: 3.370 × 2.125 in), which are used by almost all major retailers and banks.
Q: Is the paper quality good for writing? A: Absolutely! We use premium, thick paper stock that prevents ink from bleeding through. You can use pens, markers, or even glue photos onto the pages without worry.
2. Shipping & Delivery
Q: How long does shipping take within the US? A: We process orders within 1-2 business days. Standard shipping within the United States typically takes 3-5 business days. You will receive a tracking number as soon as your order ships.
Q: Do you offer expedited shipping? A: Yes, we offer expedited shipping options at checkout if you need your gift book to arrive sooner for a specific holiday or birthday.
Q: Where do you ship from? A: We ship directly from our warehouse in the USA to ensure fast delivery.
3. Returns & Refunds
Q: My book arrived damaged. What should I do? A: We are so sorry to hear that! Please email us at support@heartbook.store with a photo of the damaged product within 7 days of delivery. We will send you a replacement free of charge immediately.
Q: Can I return the book if I change my mind? A: Yes, we accept returns within 30 days of purchase, provided the book is unused and in its original condition. Please contact our support team to start the return process.