Christmas Open When Letters for Every Moment

Processing: 1–2 business days.

Standard shipping: 3–5 business days after dispatch. Free on orders of $44 or more, $5.99 otherwise.

Express shipping: available at checkout for $15.99.

Where we ship: across the U.S., including Hawaii (allow extra time), plus Canada, the UK, Australia and New Zealand (10–15 business days). We can't deliver to Alaska, U.S. territories or APO/FPO addresses yet.

Tracking: emailed to you as soon as your order ships.

Read the full shipping policy

30-day returns: return an unused book (blank pages, original condition) within 30 days of delivery for a full refund.

How to return: email support@heartbook.store with your order number and we'll send you a return label.

Refunds: issued within 3–5 business days after we receive your return. Your bank may take a few extra days to post it.

Exchanges: want a different style? We can exchange it. A shipping fee applies.

Arrived damaged? Email us a photo right away and we'll replace or refund it.

Read the full return policy